Shipping policy

Shipping Policy

1. Order Processing

Orders are processed in the order they are received. Standard processing time is typically 2–4 business days, though delays may occur during high-demand periods or due to limited ingredient availability.

2. Shipping Methods & Rates

Multiple shipping options are available at checkout. Rates are calculated based on order weight, shipping method, and destination. Expedited shipping may be available at an additional cost.

3. Delivery Estimates

Estimated delivery times are provided at checkout. These are not guaranteed and may be affected by factors outside of control, such as postal delays, weather conditions, or carrier issues.

4. Tracking Information

A tracking number will be provided once an order has shipped. Tracking updates are managed by the carrier and may take up to 24 hours to appear in the system.

5. Shipping Restrictions

Orders are shipped only to valid addresses provided at checkout. Responsibility for incorrect or incomplete shipping details lies with the customer. Some locations may have restrictions on shipping skincare products; it is the responsibility of the customer to review local regulations before ordering.

6. Damaged or Melted Products

If an item arrives damaged or melted due to transit conditions, customers may submit a photo of the product to request a replacement. Each case will be reviewed individually to ensure customer satisfaction.

7. International Shipping

International shipping may be available to select countries. Customs fees, import duties, and taxes are the responsibility of the customer. Delays at customs are outside of control.

About ElKay Beauty

Ella began her skincare business at just 12 years old, driven by a passion to reinvent skincare using simple, effective, and natural ingredients. Every product she creates is carefully formulated with the intention to transform your skin—naturally. Her mission? Clean, honest skincare that truly works.

"I’ve learned that skincare doesn’t need to be complicated. The simpler and cleaner the products, the more my skin thrives. Ever since I stopped using harsh, chemical-laden formulas, my skin has changed for the better." - Xo, Ella (Elkay Beauty)

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Intentional Healing

Every blend I create is crafted with purpose — using ingredients like nutrient-rich Tallow, restorative Vitamin E, and balancing Jojoba Oil to support your skin’s natural healing. Each product is made slowly and intentionally, with the belief that skincare should nourish both the skin and give lasting results.

Passion

My passion lives in every jar and bottle I create. What started as simple curiosity turned into a deep love for crafting skincare that truly nourishes. I’m devoted to understanding ingredients, perfecting formulas, and choosing oils and butters that actually make a difference — because your skin deserves more than shortcuts.

Handmade with care

Every product I make is truly handmade — measured, blended, poured, and packaged with intention and care. Nothing is rushed, nothing is mass-produced. I take my time with each batch, choosing gentle ingredients like tallow, jojoba oil, and vitamin E that support real skin healing. Thank you for choosing something created with heart, patience, and genuine care.

Contact ElKay Beauty

My goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let me know and I'll do my best to work with you to make it right. Just email: contact@elkaybeauty.us with any concerns!

Orders are processed in the order they are received. Standard processing time is typically 2–4 business days, though delays may occur during high-demand periods or due to limited ingredient availability.

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