Refund policy

I take pride in creating high-quality, natural body butters and face care products. Because my products are made with pure, organic ingredients, they may occasionally soften or melt during shipping—especially in warmer weather.

If your product arrives melted or with a texture that isn’t a smooth, creamy consistency, I’m happy to make it right.

Here’s how it works:

1. Take a clear photo of the melted or damaged product as soon as you receive it.

2. Email the photo and your order number to [your email address] within 7 days of delivery.

3. Once confirmed, Elkay Beauty will send you a brand new replacement free of charge.

Please note: Refunds are not offered. Replacements are only provided for products that arrive melted, damaged, or with altered texture.

Elkay Beauty wants you to love every product you receive and ensure you’re happy with your order.

Email With any questions, comments or concerns you may have!

Xo, Elkay Beauty

About ElKay Beauty

Ella began her skincare business at just 12 years old, driven by a passion to reinvent skincare using simple, effective, and natural ingredients. Every product she creates is carefully formulated with the intention to transform your skin—naturally. Her mission? Clean, honest skincare that truly works.

"I’ve learned that skincare doesn’t need to be complicated. The simpler and cleaner the products, the more my skin thrives. Ever since I stopped using harsh, chemical-laden formulas, my skin has changed for the better." - Xo, Ella (Elkay Beauty)

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Intentional Healing

Every blend I create is crafted with purpose — using ingredients like nutrient-rich Tallow, restorative Vitamin E, and balancing Jojoba Oil to support your skin’s natural healing. Each product is made slowly and intentionally, with the belief that skincare should nourish both the skin and give lasting results.

Passion

My passion lives in every jar and bottle I create. What started as simple curiosity turned into a deep love for crafting skincare that truly nourishes. I’m devoted to understanding ingredients, perfecting formulas, and choosing oils and butters that actually make a difference — because your skin deserves more than shortcuts.

Handmade with care

Every product I make is truly handmade — measured, blended, poured, and packaged with intention and care. Nothing is rushed, nothing is mass-produced. I take my time with each batch, choosing gentle ingredients like tallow, jojoba oil, and vitamin E that support real skin healing. Thank you for choosing something created with heart, patience, and genuine care.

Contact ElKay Beauty

My goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let me know and I'll do my best to work with you to make it right. Just email: contact@elkaybeauty.us with any concerns!

Orders are processed in the order they are received. Standard processing time is typically 2–4 business days, though delays may occur during high-demand periods or due to limited ingredient availability.

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